Refund policy
We only ship in the US so only US orders are eligible for return services at this time.
Return requests must be initiated 48 hours after receiving your package (the first day of the return window starts the day tracking shows delivered status) If request is approved, all items in the order must be packaged and shipped back to us within 7 days of submission to qualify for a full refund.
If it is a split package order, it will start from the time of the final package delivery date and time.
Return & Refund Policy for Non-Customized Products
- Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
- Shipping and handling charges are non-refundable.
- Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
- Please allow 7 - 10 business days from the day we receive the returned package to process.
- My Fantastic Find will email you after return has been processed to confirm what has been done.
| Final sale and non-returnable categories |
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Return & Refund Including Customized Products
In Case Of Errors
We strive for the highest quality in all our handmade and personalized products. While rare, instances may arise where an order may not meet our own exacting standards. In such cases, we prioritize customer satisfaction and will gladly remake the item at no additional cost. As our products are meticulously crafted to order and often personalized, we are unable to offer refunds for issues not attributable to our manufacturer.
2. Refund Criteria - All Products
In exceptional circumstances, such as credit card fraud, a refund may be considered after a thorough investigation. This process may take 10-30 business days to complete.
3. How to Request a Refund - All Products
To request a refund, please follow these steps:
- Contact our customer support team at 4myfantasticfind@gmail.com within 15 days from the date of purchase.
- Provide your order number, a clear explanation of the reason for your refund request, and any relevant photos if applicable.
- Our customer support team will review your request and guide you through the return process if your request is approved.
4. Return Shipping - All Products
If your refund is approved, you will be responsible for returning the product to us. You will also be responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that your return is received.
5. Refund Processing - All Products
Once we receive the returned product and confirm that it meets our refund eligibility criteria, we will process your refund. Please note that the time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
6. Contact Information
If you have any questions or concerns regarding our refund policy, please contact our customer support team at 4myfantasticfind@gmail.com.
7. Changes to this Refund Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.
8. Legal Disclaimer
This refund policy is provided as a guideline and does not constitute a legally binding contract. We reserve the right to exercise discretion in specific situations.